Refunds and cancellations
Every skin is cut to order for one specific laptop model, so this policy is a little
different from an off-the-shelf shop. We have tried to make it plain rather than clever.
Cancelling
Before production starts — full refund, no questions. Message us on
WhatsApp within 12 hours of ordering.
Once cutting has started — we cannot cancel, because the material has already
been printed for your model and cannot be used for anyone else.
When we will replace or refund
- It does not fit. If we cut the wrong template, that is our mistake — free
replacement, and you keep the original. - It arrived damaged — torn, creased or a printing fault. Send a photograph
within 48 hours of delivery. - The wrong design or coverage arrived. Free replacement.
- It never arrived. Full refund or a fresh one, your choice.
When we cannot
- You gave us the wrong laptop model. We will always cut a replacement at a reduced price,
but we cannot refund a skin that was made correctly to the details supplied. - The skin has been applied. Once it is on the laptop it cannot be resold.
- You changed your mind about the design after it was printed.
How a refund reaches you
Approved refunds are issued to the original payment method through Razorpay within
5 to 7 working days. UPI is usually quicker; card refunds depend on your bank.
Payment
We are prepaid only — we do not offer cash on delivery. This is because each skin is made
for one person’s laptop and cannot be resold if it is refused at the door.
Anything unclear, ask us on WhatsApp before you order rather than
after.